Complaints

Making a complaint

We aim to provide a first-class service at all times. In the first instance you should contact us, where we will look to quickly address any issues or cause for concern. We can be contact via:

Post: Feedback Department, Larsen Howie, Office 2, Burrough Court, Burrough-on-the-Hill, Melton Mowbray, Leicestershire, LE14 2QS
Tel: 0116 380 5650
Email: [email protected]

If we cannot quickly resolve your complaint you must review your policy documentation, which will have a clearly marked section, to ascertain the correct complaints procedure. This procedure should be followed.

Ultimately you may be entitled to refer your complaint to the Financial Ombudsman Service - who will independently consider your complaint free of charge. Their contact details are:

Post: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: (Fixed): 0800 0234567 Tel (Mobile): 0300 1239123 Tel (Outside UK): +44 (0) 20 7964 0500 Fax: +44 (0)20 7964 1001
Email: [email protected]
Website: www.financial-ombudsman.org.uk