Making a complaint

We aim to provide a first-class service at all times. In the first instance you should contact us, where we will look to quickly address any issues or cause for concern. We can be contact via:

Post: Feedback Department, Larsen Howie, Offices 8 & 9, Burrough Court, Burrough-on-the-Hill, Melton Mowbray, Leicestershire, LE14 2QS
Tel: 01163 805 650
Email: [email protected]

If we cannot quickly resolve your complaint you must review your policy documentation, which will have a clearly marked section, to ascertain the correct complaints procedure. This procedure should be followed.

Ultimately you may be entitled to refer your complaint to the Financial Ombudsman Service - who will independently consider your complaint free of charge. Their contact details are:

Post: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: (Fixed): 0800 0234567 Tel (Mobile): 0300 1239123 Tel (Outside UK): +44 (0) 20 7964 0500 Fax: +44 (0)20 7964 1001
Email: [email protected]

In addition, if you purchased your policy online you can make a complaint through Online Dispute Resolution (ODR). This is an initiative from the European Commission that helps European Union (EU) residents, who have bought goods or services online, get complaints resolved. It is designed mainly to assist where the customer is in one EU country and the company that supplied the goods or services is in another but can be used when you are in the same country as the supplier. You can submit a complaint in any of the official languages of the EU through the ODR website which can be accessed at

The ODR platform can then submit your complaint to the UK Financial Ombudsman Service (FOS) to get your complaint resolved.

When using the ODR website the following information should be used:

Company name: Larsen Howie Limited
Email address: [email protected]
Website address:
Address: Larsen Howie, Offices 8 & 9, Burrough Court, Burrough-on-the-Hill, Melton Mowbray, Leicestershire, LE14 2QS